Social Media: A sociological perspective on a technological phenomenon
Social media is a powerhouse of ever flowing information, tinged with experiences and opinions of many users, across diverse stages of learning, maturity and understanding. A decade ago, when technical writing was struggling to find a stronghold in the Indian IT industry, the greatest impetus came from the use of online groups and mailing lists. Islands of information and individual aspirants conjoined at an online abode, where they shared details of jobs, tools, technical trainings, and challenges. In the absence of established courses and training institutes, most technical writers were learning the intricacies of the usage of authoring tools through chats, forums, and blogs. The online availability of industry-wide authoring standards and trends has helped technical writers to think and write from the perspective of global users, and also come of age, in terms of international competition.


